Terms & Conditions

Welcome to the Rose Trophies website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following Terms & Conditions of use, which together with our Privacy Policy govern Rose Trophies’ relationship with you in relation to this website. If you disagree with any part of these Terms & Conditions, please do not use our website.

 

• If you do not wish to be governed by these Terms & Conditions of use then please stop using the website.
• The product dimensions supplied are intended to give an approximate indication of the size of individual products. Products shown may not be actual size.
• We have a 14 day lead time from confirmed order placement (confirmed order placement means payment has been received and acknowledged by Rose Trophies).
• Products will be assembled and dispatched within our company lead time once payment has been received via BACS. If an alternative payment method is required please email Rose Trophies.
• Delivery costs will be added onto your order once received. We will notify you of these costs as soon as possible.
• Returns claims must be received within seven days of receiving your order. Please see below for more information.

Changes to Terms & Conditions

We reserve the right to change these Terms & Conditions of use from time to time. If this happens, we will notify you by posting the new Terms & Conditions of use on the website. If you do not wish to be governed by the revised Terms & Conditions of use, please stop using the website.

Delivery

Please note that whilst we will make every effort to deliver your goods by the estimated delivery date, due to circumstances beyond our reasonable control, such as adverse weather conditions we cannot guarantee that your goods will arrive by the estimated date.

Placing an Order

“The contract is agreed” – by agreeing to a Sales Order Form, you are agreeing to purchase goods and enter into a binding contract – see ordering process below. Please email for instructions on placing an order.

By completing and submitting an electronic enquiry form via www.rosetrophies.co.uk, you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Please note orders will only be dispatched once we have received full payment. We will not be liable if there is a delay and we will not accept your order if payment is not authorised.

Payment must be made via BACS. If you require another payment method please notify us via email and we will endeavour to meet your requirements.

Certain steps must be followed for a contract to be formed, as described below.

After you have placed your order either by email or using the online enquiry form: We will send you, as soon as possible, an email to acknowledge your order. It will confirm which goods you have ordered and it will sometimes include a Sales Order Form.

When we dispatch your goods from the warehouse, we will send you a confirmation email. This email constitutes a formal acceptance of your order by us. This also means that a contract between us is agreed and we are obliged to fulfil our obligations under this contract.

We do not have to accept your order, and for example, we will not accept your order if: we do not have the goods in stock or can’t meet your delivery time requirements, your payment is not authorised, there is an error on our website regarding the price or other details of the goods, you have cancelled it in accordance with the instructions below. We reserve the right to refuse any order.

Cancelling an order before dispatch

If you change your mind after submitting your enquiry, you can cancel it at any time before we dispatch. If you change your mind after placing an order, you can cancel it at any time before we dispatch it but there will be a 10% surcharge. If an item is to be engraved directly onto the surface such as glass or silver plate then the order can only be cancelled before engraving. Please see the top of each page for our telephone number and email address. You will need to give us your name and address details, as well as your order number to cancel your order. If you cancel part of an order any discount and delivery charge is recalculated on the price of the goods you keep.

Returning goods after dispatch

When you order from Rose Trophies, you are entitled to a cooling off period after delivery, when you can return your goods without any penalty. You will need to arrange for your own delivery to return the items. Our cooling off period is seven days, which includes any statutory cooling off period. This period starts the day your order is received and ends seven days after the day following delivery of the goods. Certain items are excluded from the cooling off period guarantee, unless we are at fault. These are personalised or engraved items.

Please email info@rosetrophies.co.uk for our company address to return your goods.

Returning goods

If you wish to return goods you have a duty to keep them in your possession and to take reasonable care of them until you return them. You will need to pay the postage to return the products to Rose Trophies. Goods must be returned in their original condition, including immediate packaging, within the cooling off period. Our returns policy does not affect your statutory rights.

Product availability

Our website only shows goods available for purchase in the UK, including Northern Ireland. We are unfortunately unable to dispatch goods to addresses outside the UK or in the Channel Islands.

Pricing and availability

Prices throughout the website are quoted in Pounds Sterling and payment can only be accepted in Pounds Sterling. Packing and delivery costs will be added to the total price of your goods. Prices quoted on the website are applicable exclusively to goods purchased through this website. While we make every effort to ensure that the goods shown on our website are currently available at the price shown on the website, we cannot guarantee that this will always be the case. If goods you have ordered online are unavailable, you will be notified as soon as possible. You will be offered an alternative or you are welcome to choose a different item, or cancel the item or your complete order.  If a pricing error is made on our website or in the ordering process we will inform you as soon as possible and give you the option of buying the goods at the correct price or cancelling the order. Your order will be cancelled (and payment if already made will be refunded in full) if we cannot get in contact with you to notify you of an error.